How can we help you today?
Search our knowledge base or reach out to our dedicated support team.
Help Categories
Payments & Billing
Invoices, refunds, and plans
Care Matches
Finding and managing caregivers
Technical Issues
App performance and account access
Resolution Center
Dispute Resolution
Need to report a concern or resolve a conflict? Our mediation team is here to ensure a fair outcome for all parties involved.
Common Questions
How much does it cost?
Families pay £20/month to contact and book carers — an active subscription is needed for each new care request. Browsing carers near you is free, and carers join at no cost.
How do I verify a caregiver's credentials?
Learn about our 7-step screening process and safety protocols.
What happens if my match is unavailable?
Information on emergency coverage and temporary replacements.
Understanding funding & insurance
A guide to long-term care insurance and local-authority funding.